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CASE
CASE
Imagine a single point of failure. Every service request, every new project, every action item – all funneled through one overburdened manager. The system was choked, the team stifled. Micromanagement reigned, and potential lay dormant. We stepped in to unclog the pipeline, empowering the team and transforming a stagnant process into a thriving engine of delivery.
TASK
TASK
The request was to help to liberate the Delivery Manager and establish a transparent, scalable process for project and action item management across all streams.
ACTION
ACTION
Implemented Delivery Approach, transforming big projects with complex phases into separate programs and projects with clear DoR & DoD.
Implemented single Intake Process for every type of project.
Empowered team by establishing direct collaboration between service leads and key stakeholders, self-organized their work.
Created and incorporated the Playbook, describing terms and definitions, services and delivery processes, governance, roles and responsibilities.
Created and incorporated Asana rules of play.
Established Impact & Value Delivery tracking by aligning on OKRs and implementing the approach of tracking projects per related objectives.
RESULT
RESULT
Increased amount of inflight projects on almost 3 times (from 5 to 12)
Engaged teammates and increased their motivation
Scaled team on almost 3 times (from 9 to 25)
Improved existing, scaled and established new relationship with stakeholders
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