A client declared their exit, citing a litany of woes: quality issues, scope creep, missed deadlines. We inherited a tense atmosphere, with a mere three months to salvage the company's reputation. The clock was ticking. What unfolded was a dramatic turnaround, proving that even fractured relationships can be rebuilt and troubled projects can achieve remarkable success.

The task was clear: prevent irreparable reputational damage and salvage a critical client relationship on the verge of collapse.

• Identified and investigated pain-points, made root cause by 1:1ing everyone from both client management and Supplier team sides.

• Rebuilt and enhanced relationship with agencies (competitors) by implementing and aligning clear collaboration processes.

• Described and aligned on Project DoR & DoD.

• Initiated, conceptualized and reorganized the SDLC and triangular cooperation approach.

• Reorganized team composition and role model, clarified and aligned responsibilities.

• Unified project management system and delivery approach across streams; coordinated the migration process.

• Reorganized and improved Knowledge Base.

• Restored client's trust, partnership transformed into thriving collaboration

• Portfolio of projects got back to GREEN

• Portfolio increased by 4 times

• Team rumped up on 60%

• Budget increased on 150% (on 116% in 2021, and +44% in 2022).